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Terms and Conditions

Terms and Conditions

Welcome To The Website Of Orange Tree

All information and services displayed on this website constitute an “invitation to offer”. Your request to avail constitutes your offer are subjected to the terms and conditions for which Orange Tree Aesthetic and Hair Restoration Center works upon and offers its services to the patients.

Please ensure that you have read all the terms and conditions carefully before booking your appointment with us and making online payments.

To avail and use the services you will have to register with Orange Tree. You need to submit your details like email-id, name, contact number, age, medical condition etc. You have the option to submit the Admission Form with the online payment option.

Appointments And Cancellations

All hair transplant and cosmetology experts at Orange Tree Aesthetic and Hair Restoration Center are highly trained and professional in accordance with the treatment protocols. If there is an issue in booking your appointment, please contact us immediately at +91-9868168310 / +91-9650013992.

We will need to know from the client if he/she wants to cancel his/her appoint at least 48 hours in advance before the appointment day with the doctor. Failure to cancel or re-schedule before 48 hours will result in the cancellation of the patient’s appointment and all discounted offers and your deposit/advance shall be liable to be forfeited by Orange Tree Aesthetic and Hair Restoration Center.

Kindly be at Orange Tree Aesthetic and Hair Restoration Center for your appointment at least 15 minutes in advance so that the consultation form and other necessary paperwork can be completed before your appointment time. We would like to ensure you that your appointment runs on time; however, if there is any change in your appointment due to some circumstances, we will inform you 24 hours before the appointment.

Treatment Plans

When the treatment plan is booked, it is done on the rules that the client will obey the directions given to him during the course of the this plan. Orange Tree Aesthetic and Hair Restoration Center will not be held responsible for any person changing his/her mind and we will not allow any sort of refund on any of the treatment plans, unless is there are some exceptional circumstances in which the client is bound to take this decision and he is not at all suitable due to his health issues to undergo the treatment.

Treatment Suitability

We will always help you out regarding any of your queries and will provide you all the suitable information about the treatment that you want to do at Orange Tree Aesthetic and Hair Restoration Center, prior to any treatment being carried out. If not, we will let you know the reasons. You will only have to pay the consultation cost once for your first visit to the clinic.

Liability

Orange Tree Aesthetic and Hair Restoration Centre will not be liable in contract, tort, economic loss or for any other special, indirect damage arising out of, or in connection with any outsource person who is not a part of the organization.

It is the responsibility of the patient to provide all his medical reports to Orange Tree Aesthetics and Hair Restoration Centre before his treatment. We will not be responsible for any condition that occurs to a patient if he doesn't provide his medical reports to us before the treatment.

The patient agrees to comply with all the details and/or recommendations given to them by, or on behalf of, Orange Tree Aesthetic and Hair Restoration Center regarding the care of the treatment done by us. Nothing in these terms and conditions of the business shall exclude or limit Orange Tree Aesthetic and Hair Restoration Center's liability for death or any personal injury resulting from the patient's careless attitude towards the surgery or treatment provided by us.

Your Right To Complain

Orange Tree Aesthetic and Hair Restoration Center treats all its patients appropriately, fairly and in the best way possible. However, if you have a problem with any matter in regard to your treatment/procedure at Orange Tree Aesthetic and Hair Restoration Center, you are allowed to lodge a complaint to our clinic staff verbally, by the medium of call or in written form. If you require any sort of help with making your complaint, Orange Tree Aesthetic and Hair Restoration Center will be pleased to hear that and will help you to solve the query and provide full support.

ONLINE PAYMENTS

This online payment system is provided by HDFC Bank
The HDFC Bank as service provider may update these terms from time to time and any changes will be effective immediately on being set out here. Please ensure that you are aware of the current terms.

By using the online payment facility on this website you hereby accept these terms. If you do not accept these terms, do not use this facility.

Online payments can be made by Credit/Debit card or Netbanking. These payments are not collected by Orange Tree directly but by the service provider. Once the payment is received in cleared funds, the service provider will contact Orange Tree to confirm the details of the successful payment made.

All payments are subject to the following conditions:-

  1. You represent and warrant that you are competent and eligible to enter into legally binding agreements. You shall not use this site if you are not competent to contract under the applicable laws, rules, and regulations.
  2. Orange Tree shall not accept liability if payment is refused or declined by the credit/debit card supplier for any reason.
  3. Orange Tree shall have no liability for any interruption or delay in access to the website and service due to reasons beyond its control including the act of God irrespective of the nature of the cause.
  4. All the cost quoted is in Indian Rupees. Orange Tree reserves the right to change the cost at any time.
  5. If the card supplier declines payment, Orange Tree is under no obligation to bring this fact to your attention. You should check with your bank that payment has been deducted from your account.
  6. Due to the way transactions are processed by the external banking sites, there may be delays of 1-3 days in updating your payment in Orange Tree's records.

SECURITY

All payment details which are entered through this payment gateway are encrypted when the customer, or third party making payment, enters them. Communications to and from the service provider’s site are encrypted. Orange Tree does not have access to your credit card details.

PRIVACY POLICY

You acknowledge and agree that Orange Tree may preserve content and the said information in the admission form. Information will not be utilized and shared or disclosed with any third party unless required to do so by law or in the good faith that such preservation or disclosure is reasonably necessary to comply with a legal process.

RETURN, REFUND AND CANCELLATION POLICY

The Orange Tree does not usually allow any sort of Return, Refund, and Cancellation in any situations/circumstances. Refunds, if applicable in specific cases, at the discretion of the management, will only be made after standard deduction to the account/debit/credit card used for the original transaction.

GOVERNING LAW AND JURISDICTION

These terms, conditions and the relationship between you and Orange Tree shall be is governed and construed in accordance with the Laws of India without regard to its conflict of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in New Delhi, India, in all disputes arising out of or relating to the use of the sites/services.

If you have any queries regarding our terms and conditions, please mail us at www.orangetreehealth.com